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Support & answers
Questions about Tailwise, your account, or bookings? Email us anytime — we read everything that lands in support.
Frequently asked questions
Quick answers about the app. For anything specific to your account, email support — we’ll point you in the right direction.
What is Tailwise?
Tailwise is the community app for dog owners and trusted pet professionals — social feed, messaging, lost & found, discovery for walkers, groomers, trainers and more, plus vaccination notes and calendar reminders in one place.
Where can I download Tailwise?
Tailwise is available on Google Play. An App Store release is planned — check back or ask support for the latest timeline.
Is Tailwise free?
You can explore core features for free. Premium unlocks deeper perks — more booking flexibility, richer adoption journeys, comments on posts, education paths, and standout badges. Store billing applies where you subscribe.
How does Lost & Found work?
Owners can post alerts with details and location context; neighbours and walkers can report sightings to help reunite dogs faster. Always prioritise safety and local authorities when a dog is missing.
I’m a groomer / walker / trainer — can I list services?
Yes. Provider profiles sit alongside discovery so locals can message and book where flows are enabled. Verified signals and reviews help owners choose with confidence.
Where is my data processed?
We’re privacy-forward and aligned with UK GDPR expectations. The full picture — what we collect, retention, and your rights — is in our privacy policy.
Something broke — how do I report it?
Email support@pawfect.website with your device model, OS version, and what you were doing when it happened. Screenshots help us reproduce bugs quickly.